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We offer a 100% satisfaction guarantee on everything we sell. We offer a 14 day cash back refund. All returns must be accompanied by a Return Authorization number. To get your Return Authorization number, please fill out the fields above and click continue. Items received within 14 days of the order receive date receive a full refund of the purchase price. 100Scarves.com will not reimburse shipping and handling fees. Return postage is the responsibility of the customer; we stronly urge you to ship your return with insurance and delivery confirmation. 100Scarves.com is not responsible for lost or misdirected returns. All returns are processed withing 7 days of receipt.